Customer Journey

At Fairhaven homes we know that buying a new home is one of the most important purchases you will make and our Sales Consultants will assist you throughout this process and answer any questions you may have. In addition we have put together this step by step guide as a summary for you to understand what is expected to happen.

1

DEPOSIT AND SIGN INITIAL PAPERWORK

2

SALES ACCEPTED AND INTRO CALL

WITHIN 72 HOURS

3

INTERIOR DESIGN CONSULTATION AND PLAN PRESENTATION

3 WEEKS

4

PRICING CLARIFICATION WITHIN 48 HRS FROM DESIGN APPOINTMENT

3 WEEKS

5

WORKING DRAWINGS / DEVELOPER APPROVAL

6

TENDER PRESENTATION

9 WEEKS

7

CONTRACTS SAME DAY OR WITHIN 4 DAYS OF TENDER

10 WEEKS

8

CONSTRUCTION PHASE

1. 5% DEPOSIT AT CONTRACTS
2. 15% AT BASE STAGE
3. 20% FRAME STAGE
4. 35% AT LOCK UP
5. 10% COMPLETION

*6 MONTHS CONSTRUCTION FOR SINGLES
*9 MONTHS CONSTRUCTION FOR DOUBLES

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What our clients say

Fabulous Service

“Every step of the way the communication was fantastic, we were never left waiting too long for a response and were advised every step of the way.”

Lisa / Facebook review

Very happy customers!

“This is our first home building experience and found it overall quite simple. I found the staff very friendly, helpful and well informed. “

Roderick / Facebook review

Very happy, very professional

“Just poured the slab yesterday. Our sale consultant was the best and help us out heaps. He followed up every question I had to make sure we were happy.Thanks Fairhaven homes.”

Adriano / Facebook review